GENERAL FAQ
All components supplied by FLAGSHIP CARS are high-quality aftermarket replacement parts designed to match OEM specifications and fitting standards. Our parts are engineered as direct replacements for original vehicle interior components, offering perfect compatibility, durability and identical fitment. We strictly test every batch of products to ensure they meet UK automotive replacement standards, suitable for both private vehicle replacement and professional workshop repair use.
All our product pages list detailed compatible vehicle make, model, year and specification information. You can filter parts by your vehicle model on our catalogue page to confirm compatibility. If you are unsure about fitting suitability, you can contact our support team with your vehicle registration number, model details and part requirements. Our professional team will provide free compatibility verification before you place an order to avoid incorrect purchases.
We apply a fixed flat tracked delivery rate of £5.62 for all standard orders across mainland UK. This fixed shipping fee includes full parcel tracking, protective packaging and transit insurance for all standard-sized interior parts. There is no minimum order value for standard delivery. Remote UK regions may have extended delivery lead times, but the fixed delivery charge remains unchanged for all valid UK postcodes.
All in-stock items are dispatched within 24–48 working hours from order confirmation. Working days exclude weekends and UK public bank holidays. Standard UK delivery typically takes 2–3 working days after dispatch. Remote Scottish Highlands, Islands and Northern Ireland areas may require an additional 2–3 working days for delivery. You will receive a full tracking number once your order is dispatched for real-time delivery monitoring.
Yes, you can return unused, unmodified and un_fitted parts within 14 calendar days of delivery in accordance with UK consumer regulations. All returned items must be kept in original packaging with no signs of installation, scratches or damage. For change-of-mind or incorrect orders, customers are responsible for return postage costs, and the original £5.62 delivery fee is non-refundable. Faulty or incorrectly dispatched items will be covered by our free return and replacement service.
Yes, we provide exclusive trade pricing and bespoke bulk discount schemes for UK automotive repair workshops, fleet management companies and professional trade clients. Regular bulk orders, long-term cooperative partnerships and repeat trade purchases qualify for custom discounted rates. Trade customers can contact our B2B support team to apply for trade pricing and obtain personalised wholesale quotations for large orders.
If your order arrives with damaged packaging or defective components, please contact our support team within 48 hours of delivery. You will need to provide clear photos of the outer packaging and damaged parts for our courier claim verification. Once your claim is approved, we will arrange a free replacement delivery or full product refund at no extra cost to you, with no hidden fees or complicated procedures.
Order amendments, including address changes, part replacement or quantity adjustments, can only be processed before the order is dispatched from our warehouse. Once the order has been packed and collected by the courier, no further modifications can be made. If you need to adjust your order details, please contact our support team as soon as possible after checkout for timely processing.
We provide general fitting reference information for all interior replacement parts on product pages. However, we do not offer professional on-site installation services or certified technical guidance. Vehicle interior component installation requires professional automotive repair skills. We strongly recommend all customers to arrange professional workshop fitting to avoid incorrect installation causing vehicle damage or part failure.
