1. Company & Regulatory Compliance

This Privacy Policy governs the collection, storage, processing and protection of all personal data collected by FLAGSHIP CARS, a UK-based automotive interior components supplier. This policy is fully compliant with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018. It outlines how we collect customer data, how data is used, stored, protected, and the legal rights of all website visitors and registered customers. Using our website, submitting enquiries and completing checkout orders confirms your voluntary acceptance of this privacy policy.

2. Personal Data We Collect

We only collect necessary and relevant personal data required for business operation, order processing and customer support. The personal information we may collect includes:

• Full name, billing address and delivery address for order fulfilment
• Valid email address for order confirmation, updates and support communication
• Contact phone number for delivery arrangement and urgent order enquiries
• Customer enquiry content submitted via contact forms
• Anonymous website browsing data for site performance optimisation

We do not collect sensitive personal data including racial information, religious beliefs, financial background or biometric data under any circumstances.

3. Purpose of Data Processing

All collected personal data is used exclusively for legitimate business purposes. We process customer data to process and ship interior component orders, verify customer identity, provide pre-sale compatibility consultation and after-sales support, send order status updates, handle returns, refunds and warranty claims, respond to customer enquiries, and improve our product catalogue and website service quality. No personal data will be used for unrelated commercial marketing without explicit customer consent.

4. Data Storage & Security Protection

All customer personal data is stored on secure, encrypted UK-based servers with strict access control mechanisms. We implement industry-standard technical and administrative security measures to prevent unauthorised access, data leakage, tampering or illegal data disclosure. Personal order data will be retained for 7 years in compliance with UK tax and commercial record-keeping regulations. After the retention period, all data will be permanently deleted or anonymised securely.

5. Third-Party Data Sharing

FLAGSHIP CARS will never sell, trade or lease your personal data to irrelevant third-party marketing companies. Limited data sharing only occurs with trusted service providers necessary for order completion, including UK courier delivery partners and secure payment processing providers. All third-party partners are required to comply with UK GDPR data protection standards and are prohibited from using customer data for their own independent marketing purposes.

6. Customer Data Rights

In accordance with UK data protection laws, all customers and website visitors hold complete data rights. You have the right to request access to your stored personal information, request correction of incorrect data, request permanent deletion of your personal data, withdraw previous data consent at any time, and request data restriction for specific processing activities. To exercise your data rights, please submit a request via our official contact page, and we will complete relevant processing within 30 calendar days.

7. Policy Amendments & Updates

We reserve the right to update this Privacy Policy to adapt to legal requirement changes, website function upgrades or business service adjustments. Revised policy terms will be published on this page with immediate validity. Continuous use of our website and services after policy updates represents your recognition and acceptance of the latest privacy terms.

8. Privacy Enquiry Contact

For any privacy-related questions, data right applications or compliance enquiries, please contact our customer support team through our official contact channels. All privacy-related communications will be reviewed and responded to within 24–48 working hours.